Do you get excited about digital transformation? Would you love to apply your digital and commercial experience to transform our digital customer channels and customer onboarding processes? If you thrive in a fast-paced environment and excel at bridging the gap between business and IT, you might be the talent we are looking for!

At Samskip, we are reshaping the future of logistics by building a cutting-edge foundation where sustainability, agility, and operational excellence are paramount. As we reshape the future of logistics, we invite you to join us on this exciting journey, where you will help redefine customer experiences and set new standards for digitalization and customer satisfaction.

What you will do

As our Digital Channel Specialist, you will be the key link between our commercial business and IT teams, driving the optimization of our digital channels - including our website, customer portal, and EDI integration. Your insights into market trends and customer needs will shape the future of our digital platforms and integration facilities. You will ensure seamless customer onboarding, support Account Managers, and prioritize the development backlog, all with the goal of enhancing our digital offerings

Within this context, your detailed activities include:

• Act as the pro-active link between the commercial business and IT teams with regards to Customer Integration & Digital Channel Management
• Drive initiatives for optimization of our digital channels such as our website, customer portal and EDI integration
• Understand the wider market landscape and upcoming 3rd party order management and visibility platforms customer utilize
• Foster an open and active dialogue with customers around their order management and integration needs
• Actively engage with the commercial business to get input for the channel development backlog and support them during meetings with customers
• Set backlog priority based on sizing, business priority and customer segmentation together with the business and IT
• Support the commercial business with creation and refinement of the development request and translate these to feature statements
• Lead the handover from development phase to testing and/or implementation phase and guide the UAT with the business stakeholders
• Be the point of contact for the point of contact for the business for issues related to data quality and the functionality of our self-service environment
• Perform troubleshooting / problem analysis and coordinate actions to have issues identified and solved

Your team and work environment

Within Samskip’s commercial domain, you will report to the Head of Customer Excellence, where you will spearhead the customer experience strategy across our digital platforms— including our website, customer portal, and EDI/API integrations. Your role is pivotal in advancing Samskip’s commitment to delivering exceptional digital customer experiences.

You will collaborate closely with other commercial departments such as Sales, Customer Service and Marketing, while fostering strong partnerships with Samskip’s IT teams, business experts, and key users. Together, you will ensure that digital customer journey is seamlessly implemented across all regions, with well-defined business responsibilities and a robust culture of knowledge sharing.

This position requires you to bring our commercial organization outside their comfort zone and it calls for a drive for action combined with resilience and patience. You need to enjoy switching between helicopter view and detailed analysis and feel comfortable engaging with stakeholders at all levels of the organization. At Samskip, we value a hands-on approach and believe in leading by example.

Your experience and skills for success

Ideally you have a background in commercial roles with a strong customer focus, and IT savviness. In this role you should have demonstrated:

• Good commercial business understanding with digital savviness
• Experience with digital customer channels such as websites, customer portals and other digital self-service environments
• Strong analytical skills and pro-active and hands-on mentality
• Thorough working style with excellent organizational and prioritization skills
• Broad and effective technology, presentation, and communication skills
• Ability to effectively communicate with a wide variety of stakeholders within the company, technical and non-technical
• Familiarity with digital experience software and UX tools (preferred)
• Passion for delivering exceptional customer experiences

To become successful in this role, you also possess:

• HBO education or equivalent in a relevant domain
• 1 - 3 year experience in commercial and IT savvy business roles
• English language skills

What we offer you

• Exciting and diverse role where you can really make a real difference
• An informal working atmosphere with nice colleagues, where people are central
• Working at company that puts sustainability at the heart of everything we do
• Market competitive salary
• Annual 13th month
• 28 days of annual leave
• Reimbursement for costs of daily commute
• Flexible working agreements and hybrid working
• Excellent company pension plan with low employee contribution
• Collective health insurance

About us

Samskip is a truly international company that innovates the most advanced sustainable and multimodal transport solutions across Europe and beyond. Based at our headquarters in Rotterdam, one of the world’s most important transport and shipping hubs, you will drive company-wide change for a business with an annual turnover of more than 800 million euros. This makes us one of Europe’s largest transport companies with offices in 35 countries in Europe, North America, Asia, and Australia, and more than 1,700 employees.

As a company, Samskip embodies the dynamic and fast-moving international logistics sector. The atmosphere is busy, open, and collaborative. Every day is different. Above all, you are free to deploy the full range of your talents and achieve ambitions that drive both your success and ours.

Apply today

If you are excited to join our team, don’t wait! Click on the button below and send us your CV. If you have any questions about the position, please feel free to call us on +31 (0)88 – 400 13 93 or send an e-mail to: career.management@samskip.com