As a Customer Services Coordinator, you will play a pivotal role in ensuring the smooth execution of our logistics operations from our head office in the heart of Rotterdam, Europe's largest port city. Your role will be crucial in building strong customer relationships and ensuring our services run seamlessly.

What You’ll Do:

In this dynamic and rewarding position, no two days are the same. Your primary responsibility is to be the main point of contact for our customers, ensuring that their shipments are managed with care and efficiency from start to finish. You will:

• Proactively manage order flows, ensuring fast and accurate processing.
• Keep customers informed throughout the process, addressing any irregularities or issues as they arise.
• Resolve complaints and disputes swiftly and professionally.
• Collaborate with cross-functional teams to meet and exceed customer expectations.

Generate reports and maintain oversight of key performance metrics.