ES1_8422-ElisaSmookPhoto
Evolution and modernization

Customer Services at Samskip is evolving from a traditional function towards a more automated future in which we will act as expert consultants when customers need us to add value. Siobhan Morrin, a Customer Services Manager at our Rotterdam headquarters, explains what it’s like to be at the heart of this process.

“It’s an interesting time to be part of Customer Services at Samskip. At the moment, customers can still reach out to us for almost all requests such as accepting orders, tracking orders and handling delays. We are also providing a lot of customs advice following Brexit.

But last year we launched a new Customer Service portal that will give customers more information on their own terms. They will have more visibility and the ability to make their own bookings without having to wait. This will free up Customer Services to go beyond routine actions and be more proactive – to spot issues before they become a problem. In doing so we will become more like Customer Consultants who deploy real expertise and knowledge to help customers in very specific areas.

An industry leader

Our portal is very much a front runner in the industry and implementing it will require us to change the way we work. But our company slogan is ‘Together We Make Thing Happen’ so I know we will get there and this is an exciting time to be involved in Customer Services at Samskip.

New skills for an evolving Customer Services role

The evolution to a new form of Customer Services means that the skills necessary to do the job are also evolving. You need to be more analytical in terms of studying processes and getting to the root cause of issues, then finding structural solutions. It’s no longer a case of simply answering the phone, as if we were a call centre, and reacting to customer requests. The great thing is that this will allow us to focus on excellence and to be more efficient.

Obviously, you have to like the industry but if you’re interested in a career in Customer Services, Samskip is a good company to be with. We have the scale to invest in technology and we often grow through acquisitions. At the same time, it’s still small enough for you to know all your colleagues, and new employees always comment on how open and welcoming people are.”

View vacancies or read a story about Customer Services

Customer Services Coordinator

Customer Services

Onze klanten vertrouwen erop dat het transport van hun goederen vlekkeloos verloopt. Help jij ons daarbij? We hebben een internationale baan vol dynamiek voor je op onze klantenservice.

Rotterdam

Full-time

Logistikkoordinator

Customer Services

Til Samskip Logistics i Aalesund, et datterselskaper av Samskip AS, søker vi en dyktig, motivert og engasjert logistikk koordinator som er villig til å gjøre en ekstra innsats for at alle transportoppdrag blir utført som planlagt.

Ålesund

Full-time

Customer Services Coordinator

Customer Services

Our customers rely on us to ensure the smooth transportation of their goods. Can you help us to achieve that? If so, there could be a dynamic international role for you in our customer service department.

Cluj-Napoca

Full-time

Logistikkoordinator

Customer Services

Samskip leter etter en pålitelig, motivert og disiplinert Logistikkoordinator med suveren evne til å håndtere komplekse oppgaver og kommunisere ideer på en inspirerende måte. Den rette kandidaten vil få gode karrieremuligheter i et globalt transportfirma som tilrettelegger for profesjonell utvikling.

Lysaker

Full-time

Customer Order Processing Specialist

Customer Services

Service is everything. Perform the accurate processing of orders for an impressive portfolio of international customers

Cluj-Napoca

Full-time

Customer Services Coordinator

Customer Services

Onze klanten vertrouwen erop dat het transport van hun goederen vlekkeloos verloopt. Help jij ons daarbij? We hebben een baan met veel internationale contacten voor je op onze klantenservice.

Genemuiden

Full-time

Customer Services
ES1_8422-ElisaSmookPhoto

Sign up for a job alert.