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You’re applying for: Automotive Coordinator and Customer Care Partner
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Zwolle
Full-time
Other Areas of Expertise
Company Description:
Samskip is one of the leading transport companies in Europe, handling thousands of international shipments weekly. With a presence in 24 countries across Europe, North America, Asia, and Australia, we’re at the forefront of sustainable, multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.
Are you a communication talent with a passion for logistics and customer relations?
Become the essential link in our team at Samskip Multimodal, a leading provider of intermodal logistics solutions! In this role, you will be the primary contact for our high-care automotive clients, managing bookings, ensuring smooth transport operations, and overseeing performance reporting in close collaboration with our Sales, Customer Service, Rail Operations, and Trucking teams.
Responsibilities:
- Be part of an 8-member team responsible for the daily operational coordination of our rail transports, serving as the key contact for our automotive clients.
- Determine the optimal routing for shipments, keeping contractual obligations and client transit agreements in mind.
- Quickly identify and address operational deviations from agreed standards, implementing swift and suitable solutions.
- Monitor client demand forecasts and capacity planning, ensuring clear and proactive communication of any discrepancies both internally and externally.
- Manage and monitor commercial agreements with clients within your portfolio.
- Support Key Account Managers with specific accounts, overseeing performance reports, audits, and client-specific optimization projects.
Qualifications:
- A completed MBO level 4 education in a commercial or logistics-related field.
- Excellent command of both Dutch and English.
- A hands-on attitude: accurate, independent, and always solution focused.
- Strong communication and analytical skills, with experience using MS Office, particularly Excel, and knowledge of reporting tools like PowerBI; familiarity with planning software or TMS systems is a plus.