Company description:

Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees and offices in 24 countries (in Europe, North America, Asia and Australia) we are one of the largest transport companies in Europe.

As a Customer Services Coordinator, you will play a pivotal role in ensuring the smooth execution of our logistics operations from our office based in Ipswich. Your role will be crucial in building strong customer relationships and ensuring our services run seamlessly.

What You’ll Do:

In this dynamic and rewarding position, no two days are the same. Your primary responsibility is to be the main point of contact for our customers, ensuring that their shipments are managed with care and efficiency from start to finish. You will:

• Proactively manage order flows, ensuring fast and accurate processing.
• Keep customers informed throughout the process, addressing any irregularities or issues as they arise.
• Resolve complaints and disputes swiftly and professionally.
• Collaborate with cross-functional teams to meet and exceed customer expectations.
• Generate reports and maintain oversight of key performance metrics.

Qualifications

Who We’re Looking For:

We need someone who remains calm under pressure and thrives in a fast-paced, sometimes unpredictable environment. You are someone who can think on your feet, solve problems quickly, and always deliver top-tier service to our customers. In addition to being a great communicator and collaborator, you’ll also need:

• Some knowledge or experience in the logistics sector (preferred but not mandatory)
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Basic knowledge of European customs procedures (preferred but not mandatory)

What We Offer:

• Competitive salary based on your experience and qualifications.
• 25 days annual leave (excl Bank holidays) per year.
• A comprehensive pension scheme and Healthcare package.
• Hybrid working – At least 60% of contracted hours in the Office & 40% at Home.