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    Export Customer Services Coordinator



    Customer Services

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    Join a great team that delivers export logistics from A to Z

    Samskip is a large and growing logistics company with customers all over Europe and around the world. We’re proud to say that we arrange every stage of the transportation process for our customers. And that’s what you’ll be doing as part of a team dedicated to making sure that shipments to Iceland run smoothly and on time. You don’t even need to have logistics experience. We’ll train you in every aspect of the role so that you quickly become a valued member of our team. So, if you’re an enthusiastic team player with a real customer focus, find out more about life as an Export Customer Services Coordinator at Samskip.


    Join a welcoming team

    Samskip has offices in 24 countries across Europe, North America, Asia and Australasia. You will be at the heart of our network, based at our headquarters in Rotterdam. We have an amazing view of Europe’s largest port from an ergonomically designed environment that makes it easy to learn, collaborate and share with colleagues from all parts of the company. Our busy Iceland Service team is totally committed to delivering a great customer experience. The team already consists of 12 people and they look forward to welcoming a new colleague.


    You handle it all!

    Exporting to Iceland is an important and long-established part of Samskip’s business. That’s why we have a dedicated Iceland Service handling everything from A to Z. It’s diverse, challenging and exciting and it calls on you to perform a wide range of tasks.


    Those tasks include:

    • Answering incoming calls and emails efficiently;
    • Procurement of rates, offering rates to our customers or inside sales;
    • Transport planning of the pickup, booking into our systems and cross-checking cost against income;
    • Delivering on agreed customer service levels and handling any complaints;
    • Collaborating with internal teams or account manager to identify opportunities for your customers.


    At all times you ensure the highest level of integrity while dealing with customers, building valued relationships through positive interactions. And you always work as one team, supporting and backing up your colleagues when necessary.


    Into the future with Samskip

    The logistics industry is one of the forces driving our open, hyper-connected world. Samskip is pioneering the sustainable and multimodal solutions that make this possible. We’re a great company with endless opportunities and there’s no better place to develop your skills and your career. You can achieve this through a combination of on-the-job learning and the courses available on our e-learning platform. We are also very sociable and love to get together for drinks and other events.


    Samskip also gives you:

    • a competitive salary, including a thirteenth month;
    • 28 days of annual leave;
    • pension scheme;
    • travel and internet allowance;


    Gain experience and take the lead

    To be a successful Export Customer Services Coordinator you need to be disciplined, hard-working and able to handle stress. You also need to operate within our structured ways of working. But as you gain knowledge and experience we will expect you to take the lead. And we are always open to new ways of doing things, so if you see room for improvement we will review our structures and methods. In particular, digitalization is advancing rapidly and there might be the opportunity to take part in digital transformation projects.


    What makes you a good fit for the team? We are an informal, open, direct and hard working team that loves to have fun with each other and celebrate the successes we achieve together. Besides this we would like you to bring the following:  


    • Good written and verbal English language skills;
    • Knowledge of the Dutch language is a plus;
    • A completed intermediate vocational education (MBO level 3 or 4)  with logistics training is a plus;
    • Some knowledge and experience in the logistics industry is a must;
    • The ability to work with Microsoft Office;
    • A positive and customer focused spirit.


    Don’t delay!

    If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an e-mail to

    Apply now

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