The primary responsibility of the Forwarder is to provide Jónar Transport hf’s customers with high-quality, personalized service and to ensure that all operations are executed efficiently, safely, and in a timely manner. The Forwarder plays a key role in upholding the company’s reputation for reliability and excellent service.

Key Responsibilities:

• Ensure that all tasks related to the Import Sea & Export and Forwarding Departments are carried out correctly and on time.

• Serve Jónar Transport hf’s customers by providing excellent service and forwarding sales leads and rate requests to the sales department.

• Build and maintain strong relationships with new and existing customers.

• Promote and sell additional services offered by Jónar Transport hf and its parent company.

• Maintain clear and professional communication with internal and external customers.

• Fully understand Jónar Transport hf’s contracts and special offers, making operational decisions accordingly to benefit customers.

• Provide accurate and timely information to customers, ensuring they have the support they need.

• Accurately enter transport order details, Bills of Lading (BL), invoices, and other documentation into the transport system.

• Handle BL registration, booking arrival notices, manifests, and routing orders promptly.

• Oversee and control departmental costs, including shipping charges and supplier costs.

• Ensure customer-specific agreements are properly registered in the CRM and transport system.

• Identify operational improvement opportunities and propose optimization strategies.

• Maintain effective communication with other departments within Jónar Transport, Samskip, and subsidiaries.

• Ensure timely issuance of invoices and cost entry within the department.

• Liaise with customs, ocean and road carriers, ports, terminals, agents, and other relevant stakeholders.

• Participate in departmental development initiatives and propose service or workflow improvements.

• Uphold GDP (Good Distribution Practice) pharmaceutical standards when applicable.

Qualifications & Skills:

• Education: University degree and/or relevant job experience in logistics, transportation, or a related field.

• Competency: Professional communication skills with partners, suppliers, clients, and colleagues.

• Technical Skills:

  • Strong knowledge of transportation systems or the ability to learn quickly.

  • Excellent analytical skills for data interpretation from IT systems.

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and other relevant systems.

  • Experience in the transport/logistics industry.

  • Knowledge of import/export operations.

• Language Skills:

  • Required: Excellent oral and written English proficiency.

  • Preferred: Knowledge of Dutch, Icelandic, French, and/or German.

Personal Attributes:

• Ability to work independently, take initiative, and manage multiple tasks effectively.

• Positive attitude and strong problem-solving skills.

• Ability to work under pressure in a fast-paced environment.

• Strong emotional intelligence, fostering collaboration and maintaining positive relationships.

• Clear and structured communication skills.

• Knowledge of Dangerous Goods (IMO/ADR) and INCOTERMS 2020 is required.